Staff so helpful and friendly and I walked out very happy with my purchases.

Spoke to Elle.. very helpful and accommodating. Took the time to show and discuss options without any pressure. Very nice and relaxing ambiance with very friendly staff who doesn’t actually push a sale :)

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I cannot praise Lucy and the team at John Pass Jewellers enough. After losing my beloved vintage engagement ring, we visited so many jewellers who told us it couldn't be remade within our budget. We were heartbroken—until we walked into John Pass.

Lucy overheard us talking and immediately came over to help. From the moment she got involved, she was enthusiastic, thoughtful, and determined to find a solution. She explored countless options with us and found a way to recreate the ring we thought we'd lost forever.

Over the following weeks, Lucy stayed in constant contact, always replying quickly and kindly to our many emails. Nothing ever felt like too much trouble for her. And then our ring was ready, and it's PERFECT! It's everything we hoped for and more: absolutely stunning, beautifully crafted, and full of meaning.

The whole experience was professional, compassionate, and genuinely heartwarming. We're so incredibly grateful to Lucy and the whole John Pass team. You brought our ring back to life. 💍✨